Casino Rama

Player Services Coordinator - Cantonese/Mandarin/Customer Service

3 weeks ago
Part Time

Job Summary

Job Title/Classification:

 Player Services Coordinator


 Player Services

Employment Type:


Shift Assignment

 SWING; No Core Shifts; Day Off: Wednesday or Thursday


 Start Rate: $16.60; 1800 Hour Rate: $18.67; 3600 Hour Rate: $20.75

# of Vacancies:


Posting Date:

 November 1, 2017

Application Deadline:

 November 30, 2017

How to Apply:

 Apply online through ICIMS Career Portal



"This is a Non-Bargaining Unit position; Applications from all internal applicants are welcome and will be considered and reviewed". 



This position allows those who enjoy interaction with our guests an opportunity to excel! This position involves promoting outstanding guest relations in a friendly and helpful environment whether it be addressing a concern or issuing complimentary vouchers to one of our fine restaurants. The Casino Rama Player Services team works together to ensure all of our patrons' needs are exceeded.




  • Promote outstanding guest relations
  • Handle all inbound/outbound calls with the Player Services Call Centre
  • Handle all booking procedures for concerts/hotel/premium events
  • Open and maintain new player accounts, obtain player profile, issue players cards for patrons, educate players on benefits of Player Passport card

  • Screen player ratings to provide information on complimentaries to players

  • Perform inventory control of all promotional materials

  • Handle customer concerns or complaints for immediate solution

  • Must directly or indirectly provide for superior customer service and always promote excellent employee relations with co-worker

  • May be required to work the casino floor, attending to player needs

  • May be required to greet buses and give presentations to tour and travel groups

  • May be required to work box office for ticket sales and complementary redemption

  • Perform other duties as assigned


  • Ability to speak Mandarin and/or Cantonese as well as English, is an asset 
  • Previous customer service experience is preferred
  • Computer skills required, knowledge of Microsoft, Access and Excel
  • Must be able to organize and prioritize
  • Must provide superior customer service
  • Must be available to work all shifts, including overnight or Swing


All employees at Casino Rama are expected to:

  • Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act.
  • Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols.
  • Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers.  


Casino Rama is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.  Recruitment and hiring processes will be modified to accommodate any disabilities, if requested.


"Play Smart"


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